NICOLA RIZZATO – A. MOUNTAIN GUIDE

Registered with the Lombardy Alpine Guides Association

Registration No. IT-25 B 00651

VAT No. 03564780124

E-mail: nicola.rizzato.ga@gmail.com

PEC: nicola.rizzato@pec.it

Tel.: +39 349 739 2166

Last updated: January 2026

These General Terms and Conditions govern the booking and provision of guiding, training and instruction activities in the mountain environment offered by Nicola Rizzato, hereinafter referred to as the “Guide”.

Before making a booking, participants are invited to carefully read these General Terms and Conditions and the specific information relating to the chosen activity, including, where applicable, its duration, itinerary, required technical level, price, Guide-to-participant ratio, included and excluded services, meeting point and meeting time.

These Terms and Conditions apply to the Guide’s professional activities, unless specific terms are provided in writing for an individual activity.

1. CONCLUSION OF THE CONTRACT

A request to participate in an activity constitutes a booking request and does not, in itself, result in the conclusion of a contract.

The contract shall be deemed concluded when the Guide confirms in writing the availability of the activity and the participant makes the required payment in accordance with the arrangements specified in the booking confirmation, unless otherwise agreed in writing.

The booking confirmation, the specific information relating to the activity and these General Terms and Conditions form an integral part of the agreement between the parties.

Any specific terms communicated in the booking confirmation shall prevail over these General Terms and Conditions only with regard to the matters expressly governed differently.

Before payment, the participant receives or may consult the necessary information concerning the activity and the relevant financial and organisational conditions.

2. PRICES, INCLUDED SERVICES AND EXCLUDED COSTS

Prices are expressed in euros and correspond to the amount due for the professional service indicated, unless costs are expressly excluded or otherwise specified in the booking confirmation.

The price of the activity includes only those services expressly indicated in the relevant description or booking confirmation.

Unless otherwise stated in writing, the Guide’s professional fee does not include, by way of example:

•  transportation and transfers for participants and the Guide;

•  fuel, tolls and parking fees for participants and the Guide;

•  lifts and cable cars for participants and the Guide;

• mountain huts, hotels and other accommodation for participants and the Guide;

• meals and food for participants and the Guide;

• taxis, shuttles and other local transportation for participants and the Guide;

• equipment rental for participants and the Guide;

tickets, permits, admission fees and other services provided by third parties for participants and the Guide.

Where such costs are necessary for the activity to take place, they shall be paid directly by the participants or handled in accordance with the arrangements specified in the booking confirmation.

Any out-of-pocket expenses incurred by the Guide and previously indicated as shared costs shall be divided among the participants actually attending, in accordance with the arrangements communicated before the activity.

Costs charged by third-party providers may be subject to changes and to their own cancellation, amendment or refund policies.

The participant is responsible for independently reaching the meeting point or starting point of the activity, unless otherwise agreed.

Where the use of the Guide’s vehicle for transfers or travel necessary for the activity has been agreed in advance, a mileage reimbursement of €0.40/km shall apply, calculated on the actual distance travelled, in addition to reimbursement of any motorway tolls.

Any parking fees, ferry tickets, flights or other costs directly connected with travel necessary for the activity shall be borne by the participant, unless otherwise agreed in writing.

Expenses that must be incurred by the Guide may be requested from the participant before the activity takes place. In the event of non-payment by the specified deadline, the Guide may consider the booking cancelled by the participant and apply the relevant cancellation conditions, following prior notification.

3. BOOKING AND PAYMENT

For all activities, whether private, group or shared, the full price of the professional service is due at the time of booking, unless otherwise agreed in writing.

The booking shall be considered confirmed only upon receipt of the required payment and the corresponding written confirmation from the Guide.

For shared activities, each participant is required to pay their full individual share at the time of booking.

The available payment methods and any costs that must be paid in advance shall be specified in the booking confirmation.

4. CANCELLATION BY THE PARTICIPANT

Cancellation requests must be submitted in writing by e-mail, PEC or WhatsApp and shall be deemed received when they reach the Guide.

In the event of cancellation by the participant, the following conditions shall apply, calculated on the total price of the professional service:

Time of cancellation - Refundable amount

• 41 or more days before the start of the activity - 100%

• From 40 to 31 days before the start, inclusive - 75%

• From 30 to 21 days before the start, inclusive - 50%

• 20 days or less before the start / no-show - 0%

Only specific, documented and non-recoverable costs already incurred by the Guide in connection with the booking may be deducted from the refund, where such costs are directly attributable to the activity and cannot be refunded or recovered from the relevant provider.

Any third-party costs paid directly by the participant shall be subject to the cancellation and refund policies applied by the respective providers.

The ordinary time spent by the Guide on communications, planning, organisation and administrative management of the booking is included in the pricing structure and does not constitute an additional separately refundable cost.

5. CHANGE OF DATE BY THE PARTICIPANT

A request to change the date of the activity is subject to the Guide’s availability.

Unless otherwise agreed in writing, a request to change the date may be treated as a cancellation of the original booking and a new booking, with the relevant conditions applying.

At their discretion and subject to availability, the Guide may offer to change the date without applying the standard cancellation conditions.

The provisions of this article do not apply to changes or postponements proposed by the Guide for reasons of safety, feasibility or environmental conditions, which are governed by Articles 8 and 9.

6. SHARED ACTIVITIES AND MATCHED PARTICIPANTS

In shared activities, each participant purchases an individual place on the activity and not a share of the Guide’s total fee.

The cancellation of one participant shall not result in an increase in the professional fee payable by the other participants.

If, following the cancellation of one or more participants, the activity can still be carried out with the reduced number of participants, the Guide may confirm the activity based on their technical, organisational and financial assessment.

The Guide may also, without being obliged to do so, seek one or more replacement participants.

Any out-of-pocket expenses previously indicated as shared costs may instead be recalculated based on the actual number of participants attending.

If the reduction in the number of participants makes the activity no longer technically, logistically or financially feasible, the Guide may, depending on the circumstances, propose:

• a modification of the activity;

• a new date;

• a different organisation of the activity;

• conversion into a private activity, with a possible price adjustment;

• another solution agreed between the parties.

7. SUBSTITUTE PARTICIPANT

A participant who is unable to take part in the activity may propose another person to take their place.

The substitution is subject to the Guide’s prior approval, who shall verify that the new participant meets the technical, physical and organisational requirements necessary for the activity.

The request for substitution must be communicated sufficiently in advance of the start of the activity.

Any costs charged by third-party providers for changing names or bookings shall be borne by the participant.

Substitution is not automatic where the Guide considers that the proposed person is not suitable to participate in the activity.

8. MODIFICATION OR CANCELLATION OF THE ACTIVITY BY THE GUIDE

The assessment of the technical feasibility and safety conditions of the activity falls within the Guide’s professional responsibilities and expertise.

The Guide may modify, postpone, interrupt or cancel the activity whenever they consider it necessary for safety or feasibility reasons, including in relation to:

•   weather conditions;

•   snow, ice, rock or mountain conditions;

•  avalanche risk or other objective hazards;

•  route conditions;

• closure or unavailability of mountain huts, lifts, roads or other services required for the activity;

• the physical or technical condition of the participants;

• the actual number of participants;

• organisational or logistical requirements;

• exceptional or unforeseeable events that make the activity not reasonably feasible.

The Guide does not guarantee reaching the summit, completing the route or carrying out the activity according to the originally planned programme where objective, technical or safety conditions make a modification necessary.

Where reasonably possible, the Guide may propose an alternative route or activity compatible with the conditions at the time and with the activity originally booked.

If the proposed modification constitutes a substantial change to the activity originally agreed and the participant does not wish to accept it, the Guide and the participant shall, where possible, agree on a new date or another solution appropriate to the circumstances.

Failure to reach the summit or planned objective does not, in itself, constitute a breach of contract by the Guide where the decision to modify or interrupt the activity was made for technical, environmental or safety reasons.

9. CANCELLATION BY THE GUIDE BEFORE THE START OF THE ACTIVITY

If the Guide has to cancel the activity before it starts for reasons not attributable to the participant, one of the following solutions shall be proposed, where possible and compatible with the circumstances:

• rescheduling the activity to another date;

• modifying the activity or route;

• participation in an alternative agreed activity;

• a refund of the amount relating to the professional service not provided.

The applicable solution shall be determined taking into account the reason for the cancellation, the specific circumstances and the rights granted by law.

A refund of the Guide’s professional fee does not automatically include services purchased directly by the participant from third parties, which remain subject to the relevant provider’s terms and conditions.

Where the Guide has incurred, on behalf of the participant and with their prior authorisation, specific non-recoverable costs, such costs shall be handled in accordance with the booking confirmation and applicable law.

10. MODIFICATION OR INTERRUPTION DURING THE ACTIVITY

If, during the activity, conditions make it necessary to modify the route, reduce the objective, return early or interrupt the activity, the decision shall be made by the Guide on the basis of professional and safety criteria.

In group activities, if the activity has to be modified or interrupted for safety reasons related to the physical, technical or behavioural condition of one of the participants, the other participants shall not automatically be entitled to a refund for the interruption of the activity.

Where the activity has been partially or substantially carried out, there shall be no automatic entitlement to a full refund.

Any refunds relating to services not provided shall be assessed taking into account the service actually provided, the point at which the activity was interrupted, the reasons for the interruption and any non-recoverable costs, without prejudice to any mandatory rights provided by law.

11. PHYSICAL AND TECHNICAL CONDITION AND PARTICIPANT CONDUCT

The participant is responsible for informing the Guide, before the activity, of any information relevant to their safety and participation, to the extent necessary for the safe performance of the activity.

The participant declares that they possess the physical and technical abilities required for the booked activity, as indicated in the relevant description.

The participant must promptly inform the Guide of any changes to their physical or technical condition occurring between the booking and the start of the activity.

The Guide may refuse access to the activity or modify its conduct where, based on their professional assessment, they consider that the participant does not have the physical, technical or behavioural conditions necessary to participate safely.

If the activity has to be modified or interrupted due to the participant’s physical or technical inadequacy or conduct contrary to the Guide’s instructions, the price of the professional service shall remain payable, without prejudice to the rights provided by law and the specific circumstances of the case.

The participant must:

• follow the Guide’s instructions;

• use equipment correctly;

• respect other participants;

• behave prudently and responsibly;

• respect the natural environment, facilities and applicable regulations.

12. DELAYS AND NO-SHOW

The participant must comply with the meeting time and meeting point indicated in the booking confirmation.

A participant’s delay does not automatically result in a later end time for the activity or an extension of the Guide’s professional service.

The same principle applies to departure and restart times from mountain huts or other intermediate points along the route.

In the event of a significant delay, the Guide may modify or cancel the activity where it is no longer possible to carry it out under appropriate technical, organisational or safety conditions.

In group activities, the Guide is not required to wait for late participants where doing so would delay the start of the activity or result in conditions incompatible with the programme or the safety requirements of the group. In such cases, the participant may be excluded from the activity without this automatically giving rise to a right to a refund.

Failure to attend without prior notice (no-show) shall be considered a cancellation by the participant and shall be subject to the cancellation conditions set out in Article 4.

13. ILLNESS, INJURY OR OTHER PERSONAL REASONS

Illness, injury or any other personal reason preventing the participant from taking part in the activity shall, unless otherwise agreed in writing with the Guide, constitute a cancellation by the participant and shall therefore be subject to the applicable cancellation policy.

At their discretion and subject to availability, the Guide may offer a new date, a substitution or a voucher, without this constituting a contractual obligation.

Participants are advised to take out an insurance policy appropriate to the characteristics of the activity, which may include, where appropriate, cancellation, interruption of the trip or activity, illness, injury, rescue and recovery.

14. EQUIPMENT

The participant is responsible for their personal equipment and must arrive with the equipment required for the activity.

The Guide may inspect the suitability of the equipment being used before or during the activity.

The Guide may refuse the use of any equipment they consider missing, damaged, non-compliant or unsuitable for the conditions of the activity.

If the absence or inadequacy of equipment makes it necessary to exclude the participant from the activity for technical or safety reasons, such exclusion shall not automatically give rise to a right to a refund.

Where the Guide provides or makes technical equipment available, the participant must use it correctly and return it at the end of the activity.

In the event of loss or damage attributable to the participant, the relevant repair or replacement costs may be charged to the participant.

15. INHERENT RISKS OF MOUNTAIN ACTIVITIES

Activities carried out in a mountain environment, including mountaineering, climbing, ski mountaineering, freeriding, hiking and glacier activities, involve inherent risks that cannot be completely eliminated.

Such risks may include, by way of example and without limitation:

• falls;

• rockfall or falling ice;

• avalanches;

• crevasses;

• adverse weather conditions;

• ground collapse or failure;

• difficulties in access or rescue;

• other hazards inherent in the natural environment and the activity undertaken.

The Guide performs their professional duties in accordance with the required professional standards and takes reasonably necessary measures to reduce risks.

The participant acknowledges the presence of an unavoidable residual risk and undertakes to follow the Guide’s instructions.

These Terms and Conditions do not constitute a waiver of any mandatory rights provided by law or a limitation of the Guide’s liability in cases where such limitation is not legally permitted.

16. INSURANCE

The Guide holds the professional insurance coverage required by applicable law.

Any insurance coverage held by the Guide does not replace the participant’s own personal insurance policy.

The participant is responsible for ensuring that, in light of the characteristics of the activity, they have adequate personal insurance coverage, including, where necessary, insurance for injury, rescue, recovery, cancellation and interruption of the trip or activity.

Upon request, the Guide may provide information regarding their professional insurance coverage, to the extent permitted by the relevant documentation.

17. THIRD-PARTY SERVICES

Mountain huts, hotels, lifts, flights, ferries, taxis, transportation, equipment rentals and other services provided by third parties are subject to the contractual terms and conditions of the respective providers.

Unless otherwise stated, such services do not form part of the Guide’s professional service.

Where the Guide merely provides information or organisational assistance in purchasing third-party services, responsibility for the provision of such services remains with the respective provider, to the extent permitted by law.

The participant acknowledges that any costs, availability, cancellation conditions or changes relating to third-party services may depend exclusively on the respective providers.

However, where an activity involves the combination and joint sale of two or more travel services falling within the applicable legislation on package travel or linked travel arrangements, the provisions of the relevant Italian and European legislation shall apply.

In such cases, the specific applicable information and conditions shall be communicated to the participant before the relevant contract is concluded.

18. GUIDE’S INABILITY TO PROVIDE THE SERVICE AND COLLABORATION WITH OTHER GUIDES

If the Guide is unable to carry out the activity due to illness, injury, emergency or another cause beyond their control, they may, where possible, propose a new date or another professionally qualified Guide.

If no alternative solution can be found, the provisions relating to cancellation of the activity by the Guide shall apply, in accordance with applicable law.

The Guide may, where necessary or appropriate for safety or organisational reasons or in relation to the number of participants, make use of the assistance of one or more professionally qualified Guides.

Where the number of registered participants exceeds the maximum ratio that can be safely managed by a single Guide, the activity may be organised with one or more collaborating Guides in order to maintain the participant ratios and safety conditions necessary for the activity.

The presence of one or more collaborating Guides shall not, in itself, result in a change to the agreed price.

Where the replacement of the Guide originally appointed constitutes a substantial change to the agreed service, the situation shall be handled in accordance with applicable law and the specific circumstances.

19. FORCE MAJEURE

Force majeure means extraordinary, unforeseeable events that are not reasonably within the Guide’s control and that prevent or make the activity unreasonably dangerous to carry out.

The normal variability of weather and mountain conditions, on the other hand, falls within the Guide’s ordinary professional assessment of the feasibility and safety of the activity.

In the event of force majeure, the parties shall, where possible, cooperate in identifying a new date or an alternative solution, in accordance with the rights provided by law.

20. GIFT VOUCHERS AND VOUCHERS

Gift vouchers and other vouchers issued by the Guide shall be valid for 12 months from the date of purchase or issue, unless otherwise expressly stated on the document.

The gift voucher or voucher must be used within the indicated validity period.

Unless otherwise provided by applicable law or expressly stated on the voucher, its value may not be converted into cash or refunded.

Availability of the requested date for using the gift voucher or voucher is subject to the Guide’s availability and must be agreed and booked within the validity period.

Vouchers issued following cancellation or modification of an activity may be used in accordance with the conditions specified at the time of issue.

21. PRIVACY

The participant’s personal data shall be processed in accordance with applicable data protection legislation and as specified in the relevant Privacy Policy.

The information requested from the participant is used, to the extent necessary, for booking management, organisation of the activity, communications relating to the service and related administrative, tax and professional obligations.

The processing of any special categories of personal data shall be carried out in accordance with applicable legislation and, where necessary, on the basis of a specific legal basis or consent.

The Privacy Policy constitutes a document separate from these General Terms and Conditions.

22. PHOTOGRAPHS AND VIDEOS

Photographs and video recordings may be taken during activities.

Any use of recognisable images of the participant for promotional or advertising purposes or on the Guide’s social media channels shall, where required by applicable law, be subject to specific consent.

Refusal to give consent to the promotional use of images shall not affect the participant’s ability to take part in the activity.

Consent to the promotional use of images is separate from acceptance of these General Terms and Conditions.

23. RIGHT OF WITHDRAWAL

For bookings relating to leisure services provided on a specific date or during a specifically determined period, the right of withdrawal applicable to distance contracts does not apply in the cases provided for by Article 59(1)(n) of the Italian Consumer Code.

In any event, the rights granted to the participant under applicable law and the cancellation conditions set out in these Terms and Conditions shall remain applicable, to the extent permitted by law.

If a specific activity does not fall within the exclusion provided for by law, any applicable provisions concerning the right of withdrawal shall apply to that specific service.

24. APPLICABLE LAW AND DISPUTES

The contractual relationship shall be governed by Italian law, without prejudice to any mandatory rights granted to consumers under applicable law.

For consumers residing in other countries, these Terms and Conditions are not intended to limit any mandatory protections provided by the law applicable to the contractual relationship.

Any disputes shall first be subject to an attempt to reach an amicable resolution between the parties.

Jurisdiction shall be determined in accordance with applicable law, including any mandatory provisions protecting consumers.

25. PARTICIPATION OF MINORS

Unless otherwise stated, activities are intended for participants aged 18 or over.

Participation by minors is subject to prior notification to and approval by the Guide and to verification that the activity is compatible with the minor’s age, technical and physical abilities and individual characteristics.

The parent or person exercising parental responsibility is responsible for providing the Guide with the information necessary to assess the minor’s participation and for providing any required authorisations.

If the parent or person exercising parental responsibility is not present during the activity, the Guide may require the prior signing of a written authorisation or delegation by the parent or person exercising parental responsibility, in accordance with the arrangements specified by the Guide.

For certain activities, the Guide may establish specific conditions or exclude the participation of minors due to the technical, environmental or risk characteristics of the activity.

26. COMMUNICATIONS

Communications relating to the booking and the performance of the activity may be made by e-mail, WhatsApp or other contact details provided by the Guide and the participant.

The participant is responsible for ensuring that the contact details provided are correct and for checking them regularly.

Communications concerning cancellations, booking changes and other communications having contractual relevance must be made in writing by e-mail, PEC or WhatsApp, unless otherwise specified.

In the event of urgent communications concerning safety or the performance of the activity, the Guide may use the telephone number provided by the participant.

27. ACCEPTANCE OF THE TERMS AND CONDITIONS

Before payment, the participant receives or may consult these General Terms and Conditions and the specific information relating to the booked activity.

By making the payment and confirming the booking, the participant declares that they have read these General Terms and Conditions, the specific information relating to the activity and the applicable financial conditions, and that they accept them to the extent permitted by applicable law.

These Terms and Conditions apply to bookings made after their publication and may be amended by the Guide for future bookings.

Nicola Rizzato – A. Guida alpina

VAT No. 03564780124

E-mail: nicola.rizzato.ga@gmail.com

PEC: nicola.rizzato@pec.it

Tel.: +39 349 739 2166

Last updated: January 2026